call centre voice tone tips

3 Call Centre Voice Tone Tips To Improve Customer Experience

Maria Pellicano Business Voice Coach

Did you know that 28 percent of call centre voices sound strained, tired, and lack tonality for quality engagement? This affects daily performance at work. Believe it or not, call centre issues such as high turnover in staff retention, absenteeism, duty of care concerns and quality customer service are all due to lack of professional voice awareness when speaking. In …