Maria Pellicano – Client Services Policy

Thank you for choosing Maria Pellicano for your coaching needs.

I value my clients and am committed to providing high-quality coaching services.

To ensure that I meet your expectations and provide a positive coaching experience, I have established the following client services policy:

  1. Communication

I believe that open communication is essential for successful coaching sessions.

I will communicate with you in a timely and professional manner.

I will listen to your needs and provide support and guidance throughout the coaching process.

  1. Confidentiality

I understand that coaching sessions may involve personal and sensitive information.

I will maintain the confidentiality of all information shared during coaching sessions, except in cases where there is a legal or ethical obligation to disclose information.

  1. Coaching Sessions

I will conduct coaching sessions at the agreed-upon time and location.

I ask that you arrive on time for your scheduled sessions to ensure that you receive the full benefit of the coaching session.

If you need to reschedule a coaching session, please notify me at least 24 hours in advance.

  1. Payment

I require payment for coaching services in advance.

Payment can be made online using the payment methods specified on my website.

If you need to cancel a coaching session, please notify me at least 24 hours in advance to avoid being charged for the session.

  1. Refunds

I do not offer refunds for coaching services that have already been provided.

If you are not satisfied with my coaching services, please let me know so that we can work to address your concerns and find a solution.

  1. Code of Ethics

I adhere to the International Coaching Federation (ICF) Code of Ethics.

I am committed to providing coaching services that are professional, ethical, and respectful of all clients.

  1. Feedback

I value your feedback and will use it to improve my coaching services.

Please let me know if you have any suggestions or concerns about my coaching services.

Thank you for choosing Maria Pellicano for your coaching needs.

I look forward to working with you and supporting you in achieving your goals.