Your tone of voice tells others a great deal about who you are and how professional your business is.
Voice tonality will either repel others or engage them, but most are not aware of what their voice is really saying to others.
With better understanding of how to control your voice, you can alter the volume, tone and pitch of your voice to have more effective communication.
If you are a manager of a business, whether your staff speak on the phone or face to face, do they have the right tone of voice for your business?
Are staff representing the vision of your business through their voice?
Clients tell me that some of their staff speak too loud and intimidate their customers. And others speak too soft, lacking energy and enthusiasm.
A lack of voice control in the workplace impacts the well-being of both clients and staff.
Management has a duty of care to look after the occupational needs of working voices. Not just for the sake of better customer service, but also for staff retention.
Research shows that voice coaching workshops in the call center industry reduces absenteeism and promote well-being. Read here.
I recently spoke at a business leaders meeting where I explained why your tone of voice matters in communication. I explained that you can evoke trust or intimidation by the way your voice sounds.
You cannot assess your own voice because you get used to it and that's why my clients seek the advice of a voice coach who can give objective feedback and adjustment.
The quality of customer engagement and communication is heavily connected to the way the words are spoken and the tonality that is used.
Voice tone choice is not always available to staff.
There is a need to know how to be able to vary voice pitch and volume so that there is access to greater expression in communication.
We unconsciously pick up the tonality of our native language and we continue to use that tone throughout our lives, unaware of what our tone of voice is really saying to others. And we speak like that until someone brings it to our attention. Check out the research here.
Non verbal language is being communicated in the tone of your voice all the time. It is subtle and the most powerful aspect of speaking.
Just 4 sessions can alter your tone and give you more control when you are speaking in important conversations and presentations. See package costs HERE.
A voice awareness workshop in your workplace can also help improve and expand the tonal quality in communication, reduce absenteeism and increase staff well-being. Click HERE to see our business workshops.
“The human voice is the organ of the soul” Henry Wadsworth Longfellow.
You cannot detach your speech from the emotions you feel. Your tone of voice will always reveal your soul. Your mindset effects your voice and the success of the power and influence of your message.
Research tells us that emotions are always more powerful than words.
Your communication will be powerful when you acknowledge that words are the last thing people hear. The first thing is how your body and tone match what you say. Click here to see research.
Your tone of voice is affected by emotions and that means that at times we can loose control of our voice because our emotions are exposing what we are really experiencing and we lack experience to manage our voice.
When you learn proper voice technique, you can navigate and harness this situation and still get your message out without others knowing too much.
Your voice is driven by three systems of nerve pathways.
The Limbic System is activated by emotions and environment and can take over you voice when you lack control.
The larynx is located about midway in the neck and located between vital systems of the body. Some of the most important functions such as breathing and swallowing are shared with the same space that the voice is located in.
We cannot hide our inner soul because our vocal tone will always be stronger than the words we speak.