how-to-develop-a-friendly-tone-of-voice

3 Simple Ways To Develop A Friendly Tone Of Voice

Maria Pellicano Business Voice Coach, public speaking

One of the most frequent questions my clients ask me is, “How can I develop a friendly tone of voice?” They tell me that friends and colleagues say their voice sounds angry and intimidating.  The perception by others is that friendliness and approachability is lacking and this is regularly effecting personal and business relationships. It is difficult to assess your own voice as …

call centre voice tone tips

3 Call Centre Voice Tone Tips To Improve Customer Experience

Maria Pellicano Business Voice Coach

Did you know that 28 percent of call centre voices sound strained, tired, and lack tonality for quality engagement? This affects daily performance at work. Believe it or not, call centre issues such as high turnover in staff retention, absenteeism, duty of care concerns and quality customer service are all due to lack of professional voice awareness when speaking. In …

four types of tone of voice in communication

4 Essential Types Of Tone Of Voice In Communication

Maria Pellicano Business Voice Coach, Mentoring, public speaking

Just like you have a variety of clothing apparels styled for different events and engagements, you should also have different tones of voice when you speak in different environments. In this blog I want to talk to you about how to access and develop four types of tone of voice in communication. I recently attended a Master Communication workshop with …

how to get over fear of public speaking

3 Ways To Get Over Fear Of Public Speaking

Maria Pellicano Business Voice Coach, confident speaking, public speaking, voice

Do you experience fear of public speaking? If so, have you ever been told that fear is just in your mind? Or that you should just get over it? Well it’s not that easy and I totally understand why you feel scared or nervous when you are faced with speaking in public. In fact, 74% of people fear public speaking. …