how-to-develop-a-friendly-tone-of-voice

3 Simple Ways To Develop A Friendly Tone Of Voice

Maria Pellicano Business Voice Coach, public speaking

One of the most frequent questions my clients ask me is, “How can I develop a friendly tone of voice?” They tell me that friends and colleagues say their voice sounds angry and intimidating.  The perception by others is that friendliness and approachability is lacking and this is regularly effecting personal and business relationships. It is difficult to assess your own voice as …

call centre voice tone tips

3 Call Centre Voice Tone Tips To Improve Customer Experience

Maria Pellicano Business Voice Coach

Did you know that 28 percent of call centre voices sound strained, tired, and lack tonality for quality engagement? This affects daily performance at work. Believe it or not, call centre issues such as high turnover in staff retention, absenteeism, duty of care concerns and quality customer service are all due to lack of professional voice awareness when speaking. In …

tone of voice matters in communication

How Much Does Tone Of Voice Really Matter In Communication?

Maria Pellicano Business Voice Coach, interpersonal communication, Mentoring, public speaking

Your tone of voice tells others a great deal about who you are and how professional your business is. Voice tonality will either repel others or engage them, but most are not aware of what their voice is really saying to others. With better understanding of how to control your voice, you can alter the volume, tone and pitch of …